Support Center

We’re here to help! Whether you have a question about your order, need help choosing the right part, or want to understand our policies, you’ve come to the right place. Browse the sections below or reach out to us directly — we’re always happy to assist.

Contact Us

The fastest way to get help is to call or email us directly. Our team knows trailer parts inside and out and can help you find exactly what you need.

Orders placed after business hours, on weekends, or on holidays will be responded to on the next business day.

Shipping & Handling

Free Shipping

Our larger kits qualify for free shipping to commercial business addresses in the lower 48 states. Most small items are also eligible for free shipping directly to residential addresses.

Please note: Extra charges will apply for deliveries to residential addresses, orders requiring UPS, FedEx, or lift-gate services, and shipments to remote locations.

Commercial Address Requirement

For orders qualifying for free shipping, the delivery address must be commercially zoned. If the address is zoned residential, an additional fee will be charged. Orders are delivered via freight truck on a shipping pallet — you are responsible for unloading using a forklift or by hand. If you require the freight company’s lift-gate service, an additional lift-gate fee will apply.

Order Processing

Please allow 3–5 business days for order processing after full payment is received. For large orders such as axles, hoist kits, and trailer parts kits, we will confirm each order before shipment.

Shipping Times

  • Large Items: 5–10 business days after shipment
  • Small Items: 2–5 business days after shipment

Read our full Shipping & Handling Policy →

Damaged or Missing Items

If your order arrives damaged — for example, damage to grease caps on trailer axles — please do not refuse the delivery. Contact us immediately and we will ship replacement parts to you free of charge. For missing items, contact us right away so we can resolve the issue quickly.

Return & Refund Policy

Returns

If you need to return an item, please contact Johnson Trailer Parts within 30 days of purchasing your item. Items must be new, unused, and in their original packaging. A restocking fee of up to 15% may apply, which will be deducted from your refund.

Note: Downloadable trailer plans are final sale and cannot be returned or refunded.

Refunds

If you return an item within 30 days of purchase, we will refund your payment to the original payment method after we receive the item back. Please note that we do not refund the original or return shipping costs — these are the responsibility of the buyer. Sale items and downloadable trailer plans are not eligible for refunds. Refunds may take a few days to appear in your account.

Return Shipping

Buyers are responsible for return shipping costs. Please reach out to us with any issues or questions regarding your purchase — we are here to help and want you to be happy with both your purchase and our service.

Read our full Return & Refund Policy →

Need Help Choosing the Right Part?

Not sure which axle, hoist kit, or trailer part is right for your build? We’ve helped thousands of trailer builders and owners across the U.S. find exactly what they need. Give us a call or send us an email and we’ll point you in the right direction.

Terms & Conditions

By using our website and placing orders with Johnson Trailer Parts, you agree to our Terms and Conditions. Key points include:

  • Trailer plans are licensed for individual use only — resale or commercial production is prohibited
  • Free shipping applies to commercial addresses in the lower 48 states
  • Johnson Trailer Parts reserves the right to modify pricing, promotions, and policies at any time
  • All disputes are governed by the laws of the United States of America

Read our full Terms & Conditions →

Read our Trailer Plans Terms & Conditions →

Product Manuals & Resources

Looking for installation manuals, wiring diagrams, capacity charts, or axle spec sheets? Visit our Documents & Resources page for our full library of product documentation.

Browse All Documents & Resources →

Still have questions? We’re happy to help. Call us at 602-292-9690 or email sales@johnsontrailerparts.com and we’ll get back to you as soon as possible.